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Pre-Sales Questions?Virtual Web Hosting
Your Own Domain Name
We specialize in Virtual Web Hosting which means that you can find a home for your web site on our web servers and establish a presence on the internet. We will help register your own domain name which will become your unique address on the World Wide Web. No, you will need local Internet Service Provider to to gain access to the internet. Do you offer web page design services? Yes we do. We've designed over 250 websites over the last eight years. How do I transfer files to my web site? Files may be transferred to the web server via Microsoft FrontPage, File Transport
Protocol (FTP) or a Telnet Client. If you have a PPP internet account and need FTP
software, you can download a program for either the PC or Mac from our site. There's more
information available in our Online Manual. Will I have unlimited access to update my pages? You have unlimited access via FrontPage, FTP & SSH using your User ID and Password, 24-hours a day. You can create your web pages offline on your own computer's hard-drive and upload the files to your website at any time. Can I use my account for commercial purposes? Yes, you can use your account for commercial purposes! If desired, secure server access is made available Free which provides a secure environment whereby payment information (such as a credit card number) can be transmitted from web browser to web server encrypted mode. Can I resell space within my own account? Yes you may resell space on our servers. You must first be registered as a reseller. for more information visit our reseller page. Do you accept international orders? Yes, we host domains all over the world. We welcome you as a domain name or better yet, a reseller. What contract and payment terms are available? We bill in monthly increments for credit card orders. We accept Visa , American Express, and MasterCard. We also accept personal and business checks, Direct Wire Transfers and Money Orders in US$ only. All Check & Money Order payments are to be in amount for the full contracted amount. Do you offer technical support to customers ? Yes. We offer both Email Support and Phone Support. We encourage our customers to send email to support@HostPartnerPro.com with questions or concerns about their web site. You may also go to hostpartnerpro.com/supportdesk.html to submit a trouble ticket. We are relatively quick to respond to support email 24 hours a day. If we cannot offer a solution to a concern within a 24 hour time frame, we will invite you to call us or we'll call you directly. Most problems are resolved within minutes from receiving just one email message. How long does it take to set up a new account? Orders are processed within 24 hours. Once an account is set up an activation notice will be sent to you via email including a userid, reseller id if applicable, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer. We offer A Variety Of Payment Options on our online
Will I be able to access my domain name with or without the WWW? Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" as the 5 following was: http://www.mydomain.com Can I check domain name availability? Yes, you can Click Here to check domain availability. Does 1st Advantage Marketing Handle Domain Registration ? Yes. For all new domain requests, 1st Advantage Marketing will submit the request to InterNIC. For transferring of domains, 1st Advantage Marketing will submit the transfer request. If there is an error on either request form, InterNIC will contact you. It is up to you to either correct the problem and resubmit the request, or correct the problem and send the request to 1st Advantage Marketing, in return 1st Advantage Marketing will resubmit the request. How long does it take before my domain name is active? Once the the domain is registered, it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation. What is the fee for domain registration ? The fee to register a domain is $14.95/year. For more information, please email sales@HostPartnerPro.com |